SHIPPING & Returns

Domestic & international shipping

  • We ship across the world. COD facility is also available on most pincodes.

  • We charge a non-refundable, flat shipping fee of INR 80 on all orders under INR 750. Orders above INR 750 enjoy free shipping across India.

  • Most orders are shipped within 3 working days and delivered within 7-10 working days from the date of dispatch.

  • We ship orders through multiple facilities – your order may be split into multiple shipments based on product availability and to reduce shipping time.

  • COD orders require you to first make the payment to the courier partner prior to opening the parcel. The courier partner delivering your order cannot process an exchange or accept returns. All returns and exchanges need to be routed through Customer Care.

  • On placing your order, you will receive a confirmation e-mail and SMS. Once your order has been prepared for dispatch, you will receive dispatch details of your parcel. You can also check the status of your order under “My Account”. If you need further assistance, email us at gunjan@balesoflove or call/WhatsApp us at +91-9599310694

returns & exchanges

  • If you’d like to return or exchange an item, please do so within 7 days of receiving your parcel (e-mail us at gunjan@balesoflove.in or call/WhatsApp us at +91-9599310694). We will respond within 48 hours of receiving your request. Return or exchange requests placed after 7 days of receiving your order will not be eligible for a return or exchange.

  • Once your return or exchange request is approved, we will arrange a reverse pickup from your shipping address.

  • If a reverse pickup is not available on your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. The return shipment must be received by our warehouse within 10 days of requesting the return.

  • Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns and exchanges.

  • We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process a return/exchange.

  • Shipping fees and COD charges are non-refundable.

  • In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will refund the balance amount.

  • Exchanges, when requested, are limited to one-time only.

  • The following products are not eligible for returns or exchanges:
    Merchandise bought on sale cannot be returned. However, only garment exchanges for size are permitted one-time only at a processing fee of INR 149.
    We do not accept returns or exchanges on infant (0-6M) merchandise for hygiene reasons

damaged or faulty goods

  • We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.

  • In case you find your merchandise damaged post-delivery, please contact Customer Care within 48 hours of receiving your parcel. We will respond within 48 hours of receiving your request. Damages returned after 48 hours will not be eligible for returns or exchanges.

  • We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.

  • In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative or the option of a refund in your original mode of payment (or bank transfer in case of COD payments).

contact us

  • Have a question? Chat with us, or e-mail us at gunjan@balesoflove.in, or call/WhatsApp us at +91-9599310694. We’d be happy to answer any questions you may have.